Challenge
While using our Xandr integration with features like check availability or the submit, an error message appears that is coming directly from the Xandr API. What does this mean and what are the best ways to handle this?
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| Error Message | Reason | Solution |
|---|---|---|
| Id: SYNTAX, Code: INVALID_COUNTRY_ACTION, Message: country_action must be set to exclude when country_targets are empty | You are trying to submit an Item of type Augmented, without any geo targeting set. Please be aware that Xandr requires at least one selected geo targeting criteria when using Augmented line items. | You can use our geo targeting features in the Media Configuration to change this or enhance your AdSpec definition, to automatically use certain geo targeting for each Campaign Item related to that product. See also our wiki for more information: 7.3.8.3 Augmented Line Items |
| "Id: SYNTAX, Message: revenue_value must be between 0 and 999 (in USD), inclusively" | The Revenue Value you are trying to set for your Item is either too high or low. The revenue value in Xandr represents, the price charged per sold unit (for example a CPM rate) and can be used to prioritize delivery. In ADvendio we use to map Campaign Item prices or specific fields to map this information. | Please check the pricing information on your Campaign Item. The revenue value we send to Xandr either is calculated based on the Amount N2 or Amount N3 of your Campaign Item OR there is a specific field: AdServer Price used for this. Please see the configuration on your connection record to find out what is used. More information can be found here: 7.3.1.2 Submit Prices to the AdServer |
| (No Ad Server Specified or it is inactive: null) | Our Gateway can not find which AdServer it needs to communicate with. The Item you're using is maybe not connected to an AdServer. | Check two things: For your campaign item, has the connected AdType an AdServer Login entered? If that is true, is the AdServer Login in ADvendio set to active? If inactive it will be ignored from our Gateway. |
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