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This document provides transparency on the Support Team Process, including a breakdown of the following topics:
Support team structure:
Responsibilities of Support Engineers
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Reason | Definition |
Bug | An anomaly, unexpected or irregular behavior or errors. |
Question about handling | Any doubts or questions about the product, questions on the documentation, responding to questions on new ADvendio functions, support if documentation is not (yet) available, support for incomprehensible functions. |
Customization / development request | If the customer has a requirement for a customization unique to their business needs. |
Feature request | If there is a feature which could benefit the product as a whole. |
Support Process Flow
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