Severity 

Definition 

Criteria

Level 1 - Critical 

Critical production issue affecting all users, including system unavailability and data integrity issues with no workaround available.

Functions

• Software errors that prevents the functionality of ADvendio

Data

• Major discrepancies in the data within ADvendio

• Data is unusable, corrupt or no longer available in the system. The analyses in the system cannot be used as regards content

Back End

• Major discrepancies in data or functions within ADvendio, which are transported through interfaces from connected systems (AdServer, ADvendio). The discrepancies are caused by errors in the interfaces or distorted by functions of ADvendio.

Severity 

Definition 

Criteria

Level 2 - Urgent 

Major functionality is impacted or significant performance degradation is experienced. Issue is persistent and affects many users and/or major functionality. No reasonable workaround is available. 

Function

• Non-critical system functions have failed and are noticeable to the user.

Data

• Some discrepancies in the data within ADvendio

• Increase in unusable or corrupt data and data no longer available in the system or the accuracy of the analyses available in the system is partially affected.

Back End

• Some discrepancies in data and functions within ADvendio, which are transported through interfaces from connected systems (AdServer, ADvendio). The discrepancies are caused by errors in the interfaces or distorted by functions of ADvendio.

Severity 

Definition 

Criteria

Level 3 - High

System performance issue or bug affecting some but not all users. Short-term workaround is available, but not scalable.

Function

• Non-critical system functions have failed and are noticeable to the user.

Data

• Some discrepancies in the data within ADvendio.

• Increase in unusable or corrupt data and data no longer available in the system or the accuracy of the analyses available in the system is partially affected

Back End

• Some discrepancies in data or functions within ADvendio, which are transported through interfaces from connected systems (AdServer, ADvendio). The discrepancies are caused by errors in the interfaces or distorted by the add-ons installed by ADvendio.