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Reason | Definition |
Bug | An anomaly, unexpected or irregular behavior or errors. |
Question about handling | Any doubts or questions about the product, questions on the documentation, responding to questions on new ADvendio functions, support if documentation is not (yet) available, support for incomprehensible functions. |
Customization / development request | If the customer has a requirement for a customization unique to their business needs. |
Feature request | If there is a feature which could benefit the product as a whole. |
Target Initial Response Times
For customers without a Premium Success Plan, we aim to contact you within 2 business days. The Target Initial Response Time varies for customers with a Premium Success plan, as this depends on the severity of the case. See the table below for further details:
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