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Challenge
While using our Adswizz integration with features like check availability or the submit , an error message appears that is coming directly from the Adswizz API and indicates an issue during the integration process. What does this an error from the API mean and what are the best ways to handle this?
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Solution:
What does an error from the API mean?
When submitting data from ADvendio into Whenever data is submitted from ADvendio to external platforms, there two platforms are always to platforms involved. ADvendio as sends the system which sends data and , while the external platform (e.g. the AdServer) which receives data. While we try to focus our application on validating the item configuration within ADvendio, so that we're not sending faulty data in our requests, there are still certain cases where an error is returned and shown in our interface as well as the result email:
This can have different reasons, for example a problem with the authentication against the external system, a missing setting in ADvendio, or you are trying something which is generally not allowed (like changing the start date of an already running position). Following we are looking at the most common error messages returned from our Adswizz integration, what they mean and how to prevent such as the Ad Server) receives it. There can be various reasons for encountering errors, such as authentication issues with the external system, missing settings in ADvendio, or attempting to perform unauthorized actions, like altering the start date of a position that is already active.
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We will discuss the most frequent error messages that occur during our Adswizz integration, their meaning, and how to avoid them.
What are the most common error cases?
Also have a look here 7.8 Error Messages.
Also have a look here 7.8 Error Messages.
With the below information, you'll be equipped with a clear understanding of Adswizz error messages, the reasons behind them, and the necessary steps to troubleshoot and overcome integration challenges you may encounter:
Error Message: You'll see a list of different error messages, each with its type and wording.
Reason: We provide explanations to help you understand what caused the error message. This will give you insights into why the issue occurred.
Solution: For each error message, we offer troubleshooting steps to resolve the problem. These steps guide you towards finding a solution and getting past the error.
AdSwizz Error Message | Reason | Solution |
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It seems that the item you are trying to submit does not have any defined zones. | Please |
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specify which |
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zones should be used for the |
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item. You can |
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achieve this by connecting Zones to the Ad Spec: 3.2.1 Create Ad Spec, Ad Price, and link to AdServer |
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Alternatively you can use Inventory Targeting on the Campaign Item to determine which inventory to target in external systems: 4.3.4.5 How to configure which inventory to targeting in External Systems? |
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Once you have completed these steps, please attempt to submit the |
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item to AdsWizz again. | |||
| Our Gateway |
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cannot determine the Ad Server it needs to connect to |
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Check two things:
For your campaign item, has the connected AdType an AdServer Login entered?
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. It is possible that the item you are using is not linked to any AdServer. | Ensure the following:
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Common Issues and Solutions
For most common error cases have a look here at 7.8 Troubleshooting Error Messages: Resolving Common Issues and Solutions.