Role | Order Manager - Fulfilment |
Version | All Versions |
External Systems | Google Ad Manager, Freewheel, Adswizz, Equativ, Xandr, Triton |
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| Warning |
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If you like to substitute products in your already submitted Media Campaign (add a new line item and delete the old) make sure that you also have submitted the affected Campaign Items to the AdServer before deleting. Otherwise, the Adserver Gateway will have no access to the order ID and you will create a new order (for DFP Google AdManager you will get an error message because the order has the same name as the old one) |
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4.4.13 Error messages (Triton integration)
Setup
Permission
To make sure users can access the submit feature, sufficient read and edit permissions are needed on the relevant objects and fields. More information can be found here: 7.3.1.2 Submit Prices to the AdServer
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Xandr Campaign Item
Xandr’s API does not allow a change in the Insertion Order dates start/end once it has started.
So for this reason, if the Media Campaign has already been pushed successfully to the ad server (meaning there is an existing Order and Ad ID in Advendio) and we submit a campaign again with a start date and time in the past thenONLY the new start date of the Campaign Item(s) is sent to Xandr, the Media Campaign Start dates are updated only in ADvendio not in the Adserver
Also for each Campaign Item submitted that is in this situation a warning would be displayed > "The insertion order has not updated its start date. It remained as: xxxx "
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Currently, a booking process for this Media Campaign to the AdServer is running. Wait some time and see if Booking works again. Sometimes, when you encounter an error during the booking process, the system fails to reset the status of the Media Campaign. To check this go to your Media Campaign and look for a Checkbox called "Booking in Processing". If it is still set, please uncheck it and try again.
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Automatically updating the line item status with the submit
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