Action required with Versions: | 2.162.13 and patch versions 2.162.x above, 2.163.4 and patch versions 2.163.x above, 2.164.1 and patch versions 2.164.x above |
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Role | Administrators |
ADvendio Edition | Finance, Connect, Self Service, Programmatic |
What will be changed and why?
A Salesforce Update requires us to apply a small change in needs to be made to our ADvendio License module due to a Salesforce Update. The This change is related to the Service we call use to do perform regular License updates in your instance.
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What actions do you need to
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take and when?
Due to this change, we need to kindly ask all customers toWe would like to inform our customers of an important update. To ensure the smooth operation of ADvendio, we kindly request that all customers upgrade to one of the versions listed below by before June , 30th 2023. We advise you to take We highly recommend taking the necessary actions as soon as possible in order to avoid prevent any potential downtime in your ADvendio instance.
Supported versions:
| Note |
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If your version is 2.162.13 |
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or higher, 2.163.4 |
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or higher, or 2.164.1 |
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All new versions (2.165 and higher) (→ no further action required)
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or higher, you need to update your settings immediately. Simply follow the steps below to complete the update. |
However, if you have version 2.165 or higher, there is no need for further action.
Steps to update your settings:
| Info |
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Please update your settings for patch versions 2.162.13 |
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+, 2.163.4+, and |
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2.164.1 |
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+ with the steps below, or the License sync will fail. |
These are the settings and information to be updated for the mentioned versions:
Go to Setup ⚙️
In the Setup search for “Remote Site Settings” in the Quick Find box on the left
Open “Remote Site Settings”
Hit the button “New Remote Site“
Enter the following details:
Field | Value | ||
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Remote Site Name | Enter any name, e.g. “LicenseServiceURL” | ||
Remote Site URL |
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Disable Protocol Security | Disabled/Unchecked | ||
Description | - | ||
Active | Enabled/Checked |
6. Hit saveSave.
When the Remote Site was created you have successfully performed the necessary action so that the License Check can perform successfully again via the scheduled job or via manual user interaction.
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If you install an ADvendio version 2.165 and above nothing needs to be done. Please make sure to accept installing all remote site settings on the installation screen (see screenshot below).
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You might need to restart the license check manually after upgrading:
Go to the App Launcher and select the Overview Tab.
Under the section Setup & Setting you will find the setting to update your feature licenses.
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After you select this option you will see the following message at the top of the page:
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| Tip |
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SuccessThe licences have been successfully synchronized. |
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If you are unable to complete this upgrade in time, please contact our Support team as soon as possible via the Support portal or by sending an email to support@advendio.com.
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