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AdSwizz Error Message

Reason

Solution

Code Block
com.advendio.mediacloud.adServer.adswizz.restServices.utils.AdsWizzException: 400 - constraint.violated: The request entity had the following errors: (Errors: constraint.ad.targeting.zones.empty: Zones may not be empty (zoneIds); )

It seems that the item you are trying to submit does not have any defined zones.

Please specify which zones should be used for the item.

You can achieve this by connecting Zones to the Ad Spec: 3.2.1 Create Ad Spec, Ad Price, and link to AdServer

Alternatively you can use Inventory Targeting on the Campaign Item to determine which inventory to target in external systems: 4.3.4.5 How to configure which inventory to targeting in External Systems?

Once you have completed these steps, please attempt to submit the item to AdsWizz again.

Code Block
(No Ad Server Specified or it is inactive: null)

Our Gateway cannot determine the Ad Server it needs to connect to. It is possible that the item you are using is not linked to any AdServer.

Ensure the following:

  • that the AdType connected to your campaign item has an Ad Server Login entered

  • that the AdServer Login in ADvendio is active, otherwise it will be ignored from our Gateway.

Delivery Report Error: No Response from Adswizz API

There is the possibility you encounter the following error message, when using our delivery report features for Adswizz.

Adswizz API does not respond to our Delivery Report, please try the report again to a later time and check if your configuration in ADvendio is correct.

This means that there has been a problem in the communication with the Adswizz API. In certain cases, requests for reporting data are not answered in by Adswizz and thus no data could be imported into ADvendio. Our implementation strives to retry communication until we receive results, but in certain cases, we will need to cancel and show the message in the result email.

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This will mean the following for you:

  • In this specific case, we will cancel our delivery import and not update any of the ADvendio Items, we need to proceed like this in order to make sure there are no number mismatches on individual Campaign Items. This means the numbers from the last delivery import will still be present

  • The next scheduled run of the delivery import (e.g. for Monthly imports it’s planned once a day, so it could be the same time next day) will continue as usual. In most cases we expect that this run should finish again successfully.

  • If you need data to import urgently, you can use our delivery report center, and schedule a new import for the next full hour.

Common Issues and Solutions

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