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The most common error messages and their solutions are:
Error message | what does it mean? | how to solve it? |
|---|---|---|
Invalid setupYour Media Campaign is missing an Advertiser | No valid advertiser could be found for your campaign | Make sure an advertiser account is assigned to your Media Campaign in the account field. Make sure the valid permissions for the field and the account object set |
Invalid setupThere was no template found that matches this Campaign Items' Ad Type | For your current Campaign Item, no valid Creative Templates could be found. | Please check if there is an assignment between Ad Creatives Templates and the Ad Type of your Campaign Item. See also the instruction on how to set up the creative upload feature: |
The creative submit process ended because there were one or more errors in the process. User has to accept OAuth: user hasn't approved this consumer | The ADvendio Gateway has no authentication to access or modify the Salesforce data, this is required for the communication between ADvendio and external systems. | You will need to authenticate the ADvendio Gateway to access your data. Find more information here: |
The creative submit process ended because there were one or more errors in the process. No Connected System connection information has been found. | ADvendio could not find to which a valid connection for your creative, hence it did not know to which system to send the data. | Please check if your Ad Creative Template has a connection entered. See also the instruction on how to set up the creative upload feature: |
Problems during the upload of creative files
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The most common error messages and their solutions are:
Error message | what does it mean? | how to solve it? |
|---|---|---|
Creative Upload Error: CreativeSize information not found | There is no target size defined for the creative. This is required by Google, to configure for which slot sizes the creative is valid. | If you have a field for the size, please fill it with a valid value such as 300x250. If there isn’t such field, please contact your system administrator to modify the creative template for one: |
Creative Upload Error DestinationURL has not a valid value. | There is no destination URL set, this is typically the page, where a user gets once the ad is clicked. | If you have a field for the Destination URL, please set it with a valid URL. If there isn’t such field, please contact your system administrator to modify the creative template for one: |
Creative Upload Error DestinationURLType has not a valid value. | The type of URL is not set, this is mostly required for image and custom creatives by Google. You can set it to be a website, an app or a phone number | If you have a field for the Destination URL Type, please set it with a valid URL. Default for a website is ‘CLICK_TO_WEB’ If there isn’t such field, please contact your system administrator to modify the creative template for one: |
Creative Upload Error: Image creatives require an Image File Asset. | There is no image file attached to upload to Google. | If you have an attachment field, make sure to upload a file and save before trying to submit to Google Ad Manager. If there isn’t such field or it still doesn’t work, please contact your system administrator to modify the creative template: |
[ImageError.UNEXPECTED_SIZE @ Reason: UNEXPECTED_SIZE, IRS response code: 4] | The target size is not in a valid format for Google Ad Manager. | If you have a target size field, make sure that the size in there is in the format ‘300x250’ If there isn’t such field or it still doesn’t work, please contact your system administrator to modify the creative template: |
[InvalidUrlError.INVALID_FORMAT @ [0].destinationUrl] | The destination / click URL you set for your creative isn’t the right format for Google Ad Manager. | Please try to set the URL either as of |
[AuthenticationError.NETWORK_NOT_FOUND @ ; trigger:'1234567'] | ADvendio could not find the right Google Ad Manager network. | Please check the configuration of your Ad Manager Connection in ADvendio and check if the correct network id is set. |
Creative Upload Error: No creative type has been set. | ADvendio could not find the creative type you are trying to upload. This is required to use the right service of the Google Ad Manager API. | Make sure the Ad Creative Template in ADvendio has a creative type set: |
Problems while assigning a creative to a line item
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The most common error messages and their solutions are:
Error message | what does it mean? | how to solve it? | ||
|---|---|---|---|---|
Creative Assignment Error: AdServer ID in Creative Object has not been found. | No Id for the creative your using in ADvendio can be found, thus it was not possible to connect your Campaign Item with the Creative in Google Ad Manager. | If an error happened during the initial upload of the creative, check the table above on how to solve this error. You can also check on the AdCreative record, if a creative ID is given. When the field is empty it has not been uploaded to Google yet. Please make sure that at least read permissions on the AdCreative object and all related fields are there. | ||
Creative Assignment Error: AdServer ID in Campaign Item has not been found. | No Ad ID was found for your Campaign Item, thus ADvendio could not connect the creative with an item in Google Ad Manager. | Please check if your campaign item has already been submitted to Google. If this has not been the case, you can use the ADvendio submit feature to send it to Google Ad Manager. If an error during the submit happened you might need to contact your AdOps team or System Administrator. The following page can also provide an overview about most common problems and how to solve them: 4.4.3 Error messages (Google Ad Manager integration) | ||
[RequiredSizeError.NOT_ALLOWED @ [0].size; trigger:'300x250-null'] | This error is directly returned from Google. It says that the size of your current creative (in this case 300x250) is not allowed on the line item. | Check which Slot Size is configured for your Campaign Item. You can do so on the connected Ad Type record. | ||
Creative Assignment Info: The selected creative is already associated to this line item. | This is not an error, just an info we include in the email, that the creative was already assigned to your item and we did not further modify any data. | Nothing to do. | ||
Creative Upload Error: An error has occurred when sending Creative to GAM: [AssetError.NON_UNIQUE_NAME @ [0].variable.LOGO; trigger:'115x60_logo.jpg'] | This error shows that GAM file names need to be unique and this error message comes, when there is already a file with the same name uploaded. | Rename your file to proceed with creative upload. The same applies if you are using the same file for creative which has been already uploaded in GAM.
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Creative Assignment Error: An error has occurred when assigning Creative to GAM: Cannot invoke "String.startsWith(String)" because "xml" is null | This is an unexpected error by the Google AdManager API, it could mean that your Creative Type is not valid for the Line Item Type, but unfortunately currently the GAM API is not able to respond the exact error message. | Check your Campaign Item / Line Item, is it of the right type for the desired creative? E.g. A Display Line Item can not use Video or Audio Creatives. |
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Setup
There is no further setup required