Some media campaigns are running for several months, therefore, it might be necessary to adjust or cancel individual campaign items or a complete media campaign. Please also refer to the 4.11 Optimizer. If you like to just cancel one invoice or one invoice item please refer to 6.4.2 Cancel an individual invoice or invoice item.
Prerequisite for Cancellations:
(This will avoid "Apex CPU time limit exceeded" error messages)
- do not cancel Campaign Items that have not been invoiced, just delete or change them
- delete Pre-Invoices manually
- set the BillingStatus to what you expect after the cancellation
Navigate to the App Launcher and Open the Cancellation Wizard. To adapt the search field and other functions please have your admin study the following pages: 7.6.3 Customize your Finance Wizards.
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