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6.4.2 Cancel an individual invoice or invoice item

6.4.2 Cancel an individual invoice or invoice item

The old Cancel Invoice feature was fully discontinued at the end of 2024.

Instead of canceling an entire media campaign or campaign item, you must now use the standard process to cancel individual invoices or invoice items. This functionality is available via the 'Cancel invoice item' action within the Invoice (supported in versions 2.163 and higher).

As of version 2.163 instead of the Old Invoice Cancellation Button (deprecated) please use and add the New Invoice Cancellation Button to the layout.

Invoice

What happens is that the

  1. status of the invoice is changed to Canceled when the full invoice is canceled

  2. a new Pre-Invoice is created with the negative amount for you to issue a credit note

  3. When invoice item cancelation is performed, it changes the status of the Invoice item to canceled

This Pre-Invoice still needs to be invoiced through the regular billing run. 

Invoice Item

All invoice items within the Invoice can be canceled, with the following exceptions:

  • With version 2.167 “Merge All Cancellation” type Invoice and invoice items can be canceled unless those are cancelation invoice items. So even when you try to cancel a full Merge All Cancelation type invoice only invoice items that have no connected items as a reference (Cancelation items) will be canceled.

  • Package component-related invoices do not have the functionality to cancel Invoice items unless further notice

  • Only valid invoice items will be displayed for cancellation, e.g no canceled invoice items will be displayed

Screenshot 2024-07-12 at 15.31.48.png

Click on Select Invoice Items and choose the item you need to cancel and then hit the Cancel Item Button. You will receive a success or error message. Then open the media campaign to view the newly created preinvoice for this one item

 

Screenshot 2024-07-12 at 15.39.37.png

 

Next, continue with the 6.2 Billing Run