7.7.2.3 Platform 161 Error Messages

Owned by Pascal Clausen
Last updated: 2023-06-30 by Former user (Deleted)
2 min read

Challenge:

When using Platform161 for tasks like availability checks or submissions, you might encounter error messages. What error messages does the customer come across working with Platform161?

You clicked the push to Platform161 button and got a screen with an error message. What does this mean?

Solution:

 

The below information will equip you with a clear understanding of Platform161 API error messages, the reasons behind them, and the necessary steps to solve them:

  1. Error Message: You'll see a list of different error messages, each with its own type and wording.

  2. Reason: We provide explanations to help you understand what caused the error message. This will give you insights into why the issue occurred.

  3. Solution: For each error message, we offer troubleshooting steps to resolve the problem. These steps guide you towards finding a solution and getting past the error.

 

Platform161 Error Message

Reason

Solution

Platform161 Error Message

Reason

Solution

{"errors":[{"title":"Unauthorized","detail":"Platform161::Api::Unauthorized","code":401,"status":401}]}

There is a problem with the login to Platform161. 

Please check the login credentials you entered in the Salesforce Platform161 Custom Settings. Make sure that username and password are correct.

{"errors":[{"source":{"pointer":"/data/attributes/name"},"detail":"has already been taken"}]}

You tried to create something which already exists in P161 with the same name. For example, you try to create a new advertiser with a name that is already given within Platform161.

Advertiser names need to be unique 

Check if the advertiser connected to your media campaign already exists in P161.

If that is the case, copy the ID from Platform161 into the P161 ID field. You can find the ID as part of the URL once you open the Advertiser in the Platform161 UI 

E.g.: https://uiv5.platform161.com/#/newui_wgn/app/advertiser/detail/*IDHERE*

If there is nothing entered in the P161 ID field in ADvendio on the Account, we always try to create a new Advertiser in Platform161.


For most common error cases have a look here at 7.8 Troubleshooting Error Messages: Resolving Common Issues and Solutions.