Known Issues & limits

Here is where you can find a list of known issues either currently being worked on by the ADvendio team or known Salesforce issues. Where possible, we will also provide information on workarounds.

Error when using certain features: 0: [ADvendio__FromHour__c]

Summary:

Some customers are reporting an error when they use certain features such as the optimizer, clone and submit to adserver:

Solution:

In setup navigate to the “from (hour)” & “minute (hour)” fields, manually add a 0 picklist value, and also add it to the Record Type Picklist value assignment - selected values column (see below).

Open

Essential org information or user based information requires a Campaign Builder settings update

Features Impacted: Campaign Builder
Version: 2.169 and above

When essential information is changed in the setup of an org like:

• administration decimal values

• picklist values inactive / picklist value record type assignment

• certain feature settings that impact the campaign builder

• locales

• languages

• currencies

Then you might have to resave the item configuration settings.

Submitting an Equativ(SMART) item gives an 'External Account ID record is a duplicate of one of existing records' error

Features Impacted: Submit to Ad Server/ Equativ integration
Version: 1.257
Reference ticket: AD-7963

We experienced a wrong warning error message coming from Salesforce when submitting an Equativ item to the AdServer.
This error doesn’t impact the submission process (the user is not affected in a negative way), but we worked on a fix that will be implemented in patch 2.157.1.

The “Roadblocking” feature in Xandr is enabled by default

Features impacted: Submit to Ad Server/ Xandr integration
Version: All versions
Workarounds: Manually disable the feature “Roadblocking” in your settings.

A new issue is in the process of being fixed. Due to a recent change within Xandr, All new Media Campaign items with the “Augmented” AD type are pushed with the “Roadblocking” feature automatically enabled. This easily could be changed in the “Roadblocking” settings. Currently, there is no way to change this setting from within ADvendio.

Select “Disable Roadblocking”.

Open

Users need to confirm a license check before using certain features

Features impacted: Features of the ADvendio Connect & Finance module
Version: 2.131 and up
Workarounds: Your administrator can schedule the license check to run automatically in the background as mentioned in section 2.3 here: 7.1.3 Manage Users and Licenses. Our recommendation is to schedule the job to run once a day, then your users should not see the confirmation window anymore.

Sometimes your users will see a window asking them to confirm the feature activation and license check. Then the user needs to click yes in order to start a license synch and continue using ADvendio. In the wake of our improvements to meet the security guidelines of Salesforce we needed to add the confirmation dialog instead of handling this check in the background without being visible to the user. As Salesforce requires, processes which change the user's data, in this case, the saved license information, need to be actively confirmed by the user, so that he is aware of what is happening. Once the license check is done the feature will work as expected and the user should not see the confirmation anymore. From time to time it might appear again and needs to be confirmed again.

End Campaign Item

Features impacted: End Campaign Item Function
Version: 2.128
Workarounds: see below for more details

Our newly implemented End Campaign Item Function is currently experiencing issues when ending items with an AdServer Login. Due to Salesforce limitations in patching new versions of a flow, the End Campaign Item component in version 2.128 can only be used to end non-delivery data relevant, i.e. no AdServer Login in the AdType for CPM, CPC, cCPM and CPCV. A new version of the flow will be provided in version 2.129.

CPU Limits

Features impacted: Preinvoice Creation, Optimizer and Cancellation Wizard
Version: miscellaneous < 2.126
Workarounds: see below for more details

Users who are creating Preinvoices for many Campaign Items or cancelling many Invoices or Campaign Items which would result in many cancellations have been experiencing CPU limits. This is a known issue due to the number of changes which are triggered and can result in hitting the CPU limit set by Salesforce.

In order to improve the performance, the 7.6.1 Configure Mapping BA has been hardcoded for all new customers. Existing customers or customers who are experiencing CPU limits should take the following steps:

• Clear the old mapping BA by deleting the Source and Target sets of data

• Only use the Mapping BA was necessary to overwrite default Mapping BA values

Users can also try

• Break larger Media Campaigns (>100 items) into smaller optimizing versions and/or

• cancel invoiced invoices individually

If the issue persists, or the option to break down items into smaller versions/cancel invoices individually is not possible in your given case, please feel free to contact us at support@advendio.com.

Email notifications not sent

Features impacted: all features where processes initiate an email notification
Version: 2.125
Workarounds: none

With ADvendio Version 2.125 - Spring 2020 major release, there is an issue with the email notifications for processes with user interaction/where results emails are generated. This results in emails not being sent to users notifying them, for example, of batch results, availability checks, accounting records results, etc. All customers are recommended to update to at least Version 2.125.1 as soon as possible to ensure users receive all email notifications/communications as expected. The installation link and release notes can be found here.

Invoices only for Package Header

Features impacted: preinvoice creation
Version: >2.125.1
Workarounds: delete preinvoices

Prior to ADvendio version 2.125.1, where there was a gap in the runtime of a Package (i.e it ran from January to June but had no items in April), there would be a zero invoice created for just the Package Header. The amount of all fields are zero and these preinvoices could simply be deleted without invoicing.

Users require permission to view the Org Setup in order to perform actions with external Systems (AdServers, SSPs, DSPs etc.) → Fixed with version 2.131

Features impacted: Check Availability, Submit to AdServer, Delivery Data Reports
Version: miscellaneous < 2.127
Workarounds: This has been fixed with version 2.131, find more information on the permission settings needed for ADvendio Connect here: 7.3.8 Which permissions and rights are needed for a user to access ADvendio Connect and the integration of third party systems?

At the moment it is not possible for users to access any actions related to external systems (e.g. checking of availabilities, submit, update of status) without them having permission to also access the org setup. If this permission is not set in the user profile or assigned permission sets, they will always see the following error message:

“No Salesforce Connection specified”

Please make sure the permission “View Setup” in the system permissions is activated for the relevant users.

Deleting a Media Campaign will call the previous action taken after deletion

Due to a Salesforce behaviour to navigate to the last page opened when a record is getting deleted it might be that certain actions will be called again with a deleted Media Campaign.

Please note that if this happens with the Check Availability or Submit to AdServer processes then no real action will be taken due to the deleted campaign.