4.4.7 Why do I see communication to gateway failed and does this affect my usage of external systems from ADvendio (Check Availability, Submit, Transfer)

Affected Versions

2.127 and higher

License Plan / Edition

ADvendio Connect

Roles

Sales Rep - Sales,

Product Manager - Product Manager / Sales Support / Marketing,

Order Manager - Fulfillment

Problem:

During processes like submit, check availability, get delivered clicks & impressions or transfer data, you can occasionally see a message, that the communication failed and the system retries to connect. The process then continues.

 

Solution:

To synch data with external systems like adservers, SSPs or DSPs ADvendio uses it’s own gateway. Sometimes there are problems in the communication which otherwise would cause the process to cancel. To prevent your process from stopping, we’re recreating the connecting and retry the process several times, before actually cancelling.

What does this mean to you? If you see such a message, this just means we needed to retry the connection. Your request (e.g. the availability check or the submit) is still sent and no data will be lost. This is just for informational purpose.

However if the a certain number of attempts fail, the process will cancel, showing you a clear message:

Our recommendation in this case:

Retry what you were trying to do about 10 minutes later. If the problem persists contact your system administrator to open a support case at ADvendio or directly get into contact via support@advendio.com

 

How to Setup:

As a system administrator you have the option to configure, how often a process should be retried before cancelling. To do this:

  • Open the app launcher and type in “Administration settings”

  • This opens the ADvendio settings, go to the tab “Administration settings” on top

  • Look for the settings “Maximum Job Status Request Attempts” and “Maximum Job Result Request Attempts” to change the number of attempts. The first setting is for processes sending out data to an external service (like submit) to second is for when a longer communication is needed (e.g. when transferring data from a service)

 

You can also modify the text of the message displayed within your Org if you like. For this open Setup and search for “Custom Labels”

Look for a label with the name:

CommunicationToGwAttempFailure

There you can add translations or use translations to override the english text.